Lapels Dry Cleaning 220

Reviews

• Liubov Baker

  Oct, 05 2018
  ★ ☆ ☆ ☆ ☆
  On Monday 9/25, I went to drop off a dress to be pressed. When dropping off the dress, I was given a receipt for $9.13 a very reasonable price for a pressing. I went to pick up the dress this afternoon and was told the price is now $16.32 I owe. I showed the receipt that I was originally given and was told that now the price increase was due to the length of the cocktail dress to be pressed. Now wouldn't that be information I should have been told when I originally dropped off the dress? Also what was most disconcerting is I was never given a phone call or any notification that the charge for my press will increase. I tried to ask for an explanation and the employee told me, sorry we should have called to let you know, and swiped my card for the $16.32 without any knowledge or caring. Bottom line this is not how you do business. I would have been fine if I knew from the start what I was being charged, but you don't give a loyal customer one receipt for a charge, and then totally change it and charge them a new price when they come to pick up there garments. I hope the $8 extra they made was worth losing a customer.

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